1. Who we are (the data controller)
The entity legally responsible for your data is:
BuildWind srlRue Bara 173-177
1070 Brussels, Belgium
VAT number: BE0687548074
Email: info@clara.city
2. What data we collect and our legal reasons
Under the general data protection regulation (GDPR), we must have a valid legal reason to process your information.
Location data: we collect your precise device location to provide real-time environmental data (wind, air quality, heat, and noise) for your exact surroundings and to help you plan safe routes.
Legal reason: your explicit consent. You can withdraw this consent at any time in your device settings.
Account information: We collect your name, surname, and email address to create and manage your user account, save your preferences, and send you relevant environmental alerts.
Legal reason: Contractual necessity. We need this information to provide the core services you requested when signing up.
3. How long we keep your data
Location data: we process your location in real-time to fetch environmental data and we store your location history only as long as necessary to provide saved route features, after which it is deleted.
Account information: we keep your profile data as long as you maintain an active account. If you choose to delete your account, your personal data will be permanently erased from our active systems.
4. Sharing your data
We do not sell your personal data. We only share your information with trusted third-party technical providers (such as secure cloud hosting servers) that are necessary to make the app work. These providers act as data processors on our behalf and are legally bound to protect your data and use it only according to our strict instructions.
5. Your rights
Under European law, you have the right to:
- Access a copy of the personal data we hold about you.
- Correct any inaccurate or incomplete information.
- Request the deletion of your data (the right to be forgotten). You can delete your account and data directly within the app settings, or by contacting us.
- Restrict or object to how we process your information.
- Download your data in a standard digital format (data portability).
- To exercise any of these rights, please email us at info@clara.city.
6. How to file a complaint
If you are unhappy with how we handle your privacy, you have the right to file a formal complaint with the Belgian data protection authority:
Autorité de protection des données / GegevensbeschermingsautoriteitRue de la Presse 35
1000 Brussels, Belgium
Email: contact@apd-gba.be